Shipping & Returns

Shipping and Returns Policy

Thanks for shopping with us! We're committed to providing you with an enjoyable shopping experience and quality products. Here's our shipping and returns policy to inform you of our procedures.

Shipping

We do our best to process and ship all orders as quickly as possible.

Processing Times:

All orders are usually processed within 1 to 3 business days (Monday to Friday, excluding holidays).

Estimated Delivery Times:

Delivery times vary depending on your location and the shipping method chosen. Here's a general estimate for our express delivery options:

  • Canada Express: Average delivery in 10 to 20 business days.
  • US Express: Average delivery in 8 to 15 business days.
  • AU Express: Average delivery in 7 to 12 business days.
  • UK Express: Average delivery in 6 to 10 business days.
  • International: 7-20 business days (for countries not listed above).

Please note that these are estimates and may be affected by unforeseen delays (weather conditions, customs, peak seasons).

Shipping Fees:

Shipping fees are calculated at checkout based on the weight, size of your order, and your delivery address. We may offer free shipping for orders over a certain amount, so keep an eye out for promotions!

Order Tracking:

As soon as your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package online.

Delivery Address:

It's your responsibility to provide a complete and accurate delivery address. We are not responsible for delays or missed deliveries due to an incorrect or incomplete address.

Returns and Exchanges

Your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Conditions:

  • You can return items within 14 days of receiving your order.
  • Items must be in their original condition, unused, unwashed, undamaged, and with all tags attached.
  • Certain items, such as personalized products or final sale items, may not be eligible for return. Please check the product description.

Return Process:

  1. Contact Us: Before returning an item, please contact us at [Your Contact Email Address] or through our contact form on the website. Include your order number and the reason for the return.
  2. Return Authorization: We'll provide you with detailed instructions on how to return your item, including the return address. Please do not send back items without prior authorization.
  3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (defective or incorrect2 item). We recommend using a shipping service with tracking, as we cannot be held responsible for items lost during return transit.

Refunds:

Once we receive and inspect the returned item, we'll send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be issued in the form of a digital gift card equal to the value of the returned item. This gift card can be used for future purchases on our online store. Please allow 5 to 10 business days for the refund to be processed and your digital gift card to be sent.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately4 (within 48 hours of receipt) with photos of the defect. We'll do our best to resolve the issue quickly, either by replacement or a refund in the form of a digital gift card.

We hope this policy answers your questions. If you have any other concerns, don't hesitate to contact us!